Alexander’s is an inclusive venue and we welcome all deaf and disabled customers. We will do all we can to make your visit as enjoyable as possible so please do not hesitate to get in touch and let us know if there is anything more we can do.
You can contact us by;
Email – firstname.lastname@example.org
Phone – 01244 401402 (please note our opening times as we are not on site if we are closed. We also might not be able to answer when a show is on due to the noise – Please accept our apologies for this)
Postal – 2 Rufus Court, Northgate St, Chester. CH1 2JW
Social Networking – Please also feel free to contact us via facebook, twitter or Instagram.
We will aim to respond to all enquiries within 2 working days.
Alexander’s has step free access to the front entrance, bar and seating areas. This is via Abbey Road which as lovely as it is, has those good old Chester cobbles to contend with. In house there are two steps down to the dance floor area.
We do have access to a fully accessible toilet at 10 Rufus Court via Northgate street (less than 100m) and the Bar Staff hold the key to this. Please notify them if you require use of this facility and they will be more than happy to assist you and show you the way. Alexander’s does not own or monitor this facility but if it is not as you would expect please do let the staff know immediately so that they can remedy what they can.
We offer a ticket for personal assistants. If you require this service, please contact us directly either via phone or email to book.
If you know the venue and know where you would feel most comfortable please let us know when booking and we will ensure your seat/table is reserved for you. If you haven’t been to the venue before, please feel free to pop in or give us a call and we can talk things through with you and make some suggestions. There are several spots that are better for wheelchair users and some that are near exit points if you feel you might require some time away from the performance space.
We do not have any parking at the venue, however, Blue Badge holders can park on yellow lines in Chester just outside the venue on Northgate St (less than 25m) for up to 3 hours. There are designated bays with no time restrictions on Saint Werburgh St (less than 500m) or in Garden Lane Carpark (less than 650m). The nearest dedicated blue badge only carpark is on Frodsham Street, CH1 3JJ, and is also about 650m.
Chester Bus Interchange is 500m away with access to Northgate St via George St.
Chester Train Station has full disabled access and is approx. 1km away. There is a taxi rank directly outside the station and to the right. Accessible taxis are usually available.
We are usually open from midday as a café/bar so if you would like to access the venue when it is slightly quieter and with no queues this is absolutely fine. If you let us know your arrival time. We do not ordinarily offer any reserved seating but if you would struggle without this please contact us in advance and we will ensure something is arranged to meet your requirements. The venue usually gets busy from 8pm so we would recommend coming earlier if you can.
We will check you in at the main entrance and will show you to your table if you have one reserved. We will give you a hand stamp or wristband so if you need to leave the venue you will be able to re-enter at any point throughout the show.
If you are pre-booked, we will have all your details to hand, but you may like to bring a copy of your ticket or e-ticket to speed up the process.
If you need to bring medicines, food or drink to manage a medical condition or medical equipment this is absolutely fine but we ask that you let us know upon booking so we can ensure the staff on the night are made aware of your requirements.
If there is an emergency on site or you require any medical assistance please contact any member of staff immediately.
Please just email this information along with the show you are attending to email@example.com.
We welcome anyone that may want to come with an assistance dog but please do let us know upon booking so we can make arrangements. Some shows can get quite loud so please do be aware of this.
Most shows at the venue will not have strobe lighting. However, we will always make sure the event description on the bookings page of the website with note this if there is to be strobe lighting or any flashing images.